Business Transformation

In order for businesses to remain relevant and successful they should plan for continual business transformation and improvement. When an organisation starts to think about how they can transform, they consider the current business environment and the strategy of the business. A plan is then made to design a new strategic direction to take advantage of emerging market conditions or new opportunities in other markets.  John Kotter, in ‘Leading Change’ (1996), set out the 8 key steps to transformational change in an organisation:

Create a climate for change

Steps 1 – 3

 Engagement of organisation

Steps 4 – 6

 Implementation and embed

Steps 7 & 8

 Increase urgency  Building the guiding team  Get the right vision  Communicate for buy-in Empower action   Create short term wins  Keep momentum  Make it stick

All too often, some of these steps are missed or not fully applied. This will only lead to ultimate failure as each step helps to cement the change in the hearts and minds of employees. Kotter & Cohen, in ‘The Heart of Change’ (2002) argue that the main obstacle to successful change is the behaviour of individuals and groups and people will only change when you speak to their feelings. When we see and feel change our behaviour changes and we accept the change.

When planning any transformation, certain management areas should be considered and aligned to ensure the successful implementation and embedding of change. Many organisations stop short of embedding the desired change across all areas of the business and this results in failure, as over time people go back to the way things were done before.  Some of the management areas which need to be aligned for success are: strategy, risk, project management, processes, organisational design, human resources and IT. All too often the importance of IT in pulling everything together is overlooked or they are involved as a quick bolt-on to the change initiative. Having IT involved very early on in any organisational wide transformations will help provide the roadmap to set timelines and rollout new technology and training in conjunction with the human resources.

Tania Anis - I've had the pleasure to see Robert in action on several events. His sessions are nothing short of being engaging and informative .It is always humbling to see a man with such expertise, willingly divulge his knowledge so thoroughly. Always a pleasure attending your sessions Robert. Thank you for your contributions to our successful events.

Jareen Kaur, Conference Producer-Large Scale Events, Functional at Marcus Evans Group

Robert enhanced the quality of my 5th Annual Directors’ Duties: Corporate & Family Boards conference in Dubai this year with his passion and dedication as a Speaker. He played a key role in my conference success with his excellent facilitation of the panel discussion on ‘Safeguarding Your Directorship Accountability Vs Personal Liabilities’.   Read More..

Irfan Butt, Tax Director – PricewaterhouseCoopers LLP Great service on projects with full understanding of the complex subject matters without losing sight of the bigger picture and what the clients intended to achieve. No hesitation in recommending and appointing him again on projects with excellent and timely delivery of projects within the agreed timetable. Read More

Anke Plock-Girmann, Director at PwC ‘Jordan’, ACE

Robert was instrumental in forming the regional translators into a centralised virtual translation team and the use of software to capture know-how to improve efficiency and quality by creating a company brand of Arabic translation. During our work Robert advised on operational matters in the new department and served in a governance role.

Amanda Line, Partner at PwC

Robert has a deep knowledge of governance and compliance issues and is an expert in all company secretarial matters. He has great communications skills and made a significant contribution to our Corporate Governance and Board Readiness training initiatives.

Steven Barlow (Chief Officer Risk, Internal Audit, Governance)

Robert is a consummate corporate governance professional who provides highly effective company secretarial and advisory services to the Board. He drives discipline and rigor into processes which significantly strengthen the maturity of the Board’s activities and decision making.He successfully works with the Board members and the Group’s senior management to ensure strategic alignment and the implementation of best practice.

Sangeetha Kaur Nair (Senior Conference Producer at Marcus Evans)

I have worked closely with Robert on several events and it has always been a great pleasure. He was a remarkable chairperson at the recent 9th Annual Board Secretary Conference in Dubai, as he took charge and was excellent with engaging the delegates throughout the session. Robert’s knowledge on corporate governance is just excellent and he has a very positive attitude toward always willing to share and learn for future improvement… Thank you Robert for being a great leader and someone so easy to work with.

Farhana Majid, Director, Financial Services Transformation

Robert and I worked very closely on two high profile reviews for a sovereign wealth fund and a diversified investment company in the Middle East region.

He quickly built rapport with the client as the Legal subject matter expert on both the projects and engaged in thought provoking discussions around best in class corporate governance, compliance frameworks, legal department’s strategic remit as enablers for the business to move forward and policies and procedures review. Read More

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